Whenever a guest enters a restaurant or hotel or a food and beverage section of any place, he/she expects something more than just what is served. The expected things include quality, timeliness as well as cost effectiveness however what if you can give the guest more than what he/she has expected?

The guest would find his/her money worth it!

One thing that can help you make a guest feel that the money is worth it is the service that you provide and the way you treat your guest. Now, since the guest feels the money is worth it, he/she will also have a higher chance of coming back. This is just one way however that you can make your guests return, there are a lot more that you’ll not find in many training manuals or service SOPs, these can be explained as follows:

1. Greeting with a smile: Greeting a guest with a “Welcome” and a warm smile can break the ice and make the guest feel welcomed and respected.
2. Use names (if known): In case you know the name of a guest, use it with a "Mr/Mr/Ms" as a prefix. This makes the guest feel special and increases the service value.
3. "NO" is a big No: You should avoid using negative notations and provide alternate options that a guest could opt for.
4. Ensure the ambience is hygienic: The least that a guest expects is that the place he/she eats food or has a drink is clean and tidy. The environment cannot be too shabby or unclean; it turns off the desire of the guest to return.
5. Escort the guests: If a guest find it difficult to locate a place in the hotel/restaurant, you should escort him/her so that the guest does not waste time or feel neglected.
6. Physical appearance matters: Guests expect to be served by a good looking and well dressed staff. You cannot be untidy will your face, hair or clothes. The guests should not feel that the restaurant management is too harsh on the staff in terms of salaries or duty such that they cannot afford a proper uniform. This creates a wrong impression!
7. Serve the food in warm, well washed dishes/containers: All plates, bowls used should be well washed and cleaned.
8. Increase your knowledge about the product: The guests could have a query about the food and beverage they are consuming or are about to order. The service staff should be well equipped with the knowledge of the product so as to help the guests make a decision.

The above mentioned tips are just a few guidelines that a restaurant management can have and can train their service staff in accordance so that their guests can get the best possible service as well as they do come back to find their money worthwhile once again.