If you manage or own a Food & Beverage business, you would surely look to do things that can help you expand your business and build a good impression. But most wonder about the aspect that impresses the guests and makes them come back. While a lot of emphasis is being laid on the location, pricing and the presentation, the fact is that most guests return to experience the service. Yes, it’s the style of service that matters the most and makes the guests come back!

Oh! You know that already!

Well, most people think so but the problem is that only a very few can offer the service to their guests in a style that makes them feel addicted to the place.

So what makes the guests feel addicted?

When a guest comes to your hotel or restaurant he’s looking out for various things to enhance his/her experience. One of the prime requirements is warmth, this deals with making the guest feel welcomed. Imagine that you go to a place where you are greeted with an ‘I care a damn’ attitude, you wouldn’t go there again. Similarly your guests want some warmth and a nice welcome.

While you show warmth in your behavior you have to be responsive at the same time. This essentially means that you have to listen to the guest and make sure that all his/her needs are catered to in the shortest possible time.

Finally, the guests expect you to be professional. You can make the guest feel comfortable with your wits but do not try to be over-friendly. You have to remember at all points that after all you are talking to a guest and not a friend. Professionalism should reflect from the way you speak to the dress you wear (‘You’ includes the owner/manager and the staff).

Most of you would agree that in the beginning all the above 3 aspects are present however over a period of time these seem to dilute. This is a serious problem and the art of running a Food & Beverage business successfully is maintaining all these attributes over a period of time.

As a manager or owner it is important that you can learn the right kind of techniques and skills in order to keep your staff motivated to treat the guests in a way that they expect to be treated. This can help you take your business a long way.

Rather than trying to change everything in a day’s time it is better if you can have short sessions daily as this will help you to refresh your staff memory daily. More than that, it will also help the staff get used to the things that they are expected to do as a part of their daily routine. It is observed that over a period of time the staff get habituated to the instruction and are able to follow them without making an effort to do so!